[Close] 

Customer Service Agent Assistant

What you will do
Under direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides back up customer call handling, as needed. Provides administrative, day to day support in the service operational areas.
How you will do it
1. Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners. Escalate issues to appropriate individuals for timely follow-up as required. May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.
2. Updates the Service delivery plans as required by team.
3. Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.
4. May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
5. Reconciliation of accounts payable exceptions as necessary.
6. Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process. Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues. Determines appropriate actions for timely resolution. If needed, will interact with Customer to resolve receivable issues. Processes invoice credits and re-bills, as necessary. Proactively contacts customers ensure customer satisfaction and a commitment to pay.
7. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.
8. Support inventory control process including updating equipment asset transactions.
9. Assist CSAs in resolution of warranty/SD warranty issues.
10. Provide additional service administration support, as required.
What we look for
Required:
Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Ability to prioritize work activities based upon financial impact to desired business goals. Experience and/or basic project accounting or costing principals is desired.
Preferred:
Associate s degree preferred, high school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment. Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
What else you ll get
Supportive team environment, flexible schedule, mobile device, laptop, company vehicle. Add to that a competitive salary, best in class benefits package that starts on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities.


Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Sales Promotions Rep Retail Customer Service (...
Chambersburg, PA Bath Saver, Inc. dba Bath Fitter
Customer Service
Malvern, PA Randstad
Bilingual Customer Service Representative - Ph...
Langhorne, PA Sykes Enterprises Incorporated
Customer Service Specialist-.6 (Emergency Regi...
Lancaster, PA Lancaster General Health
Customer Service Associate
Pittsburgh, PA Value City Furniture
Customer Service Representative
Uniontown, PA TTEC