Hotel Front Desk Agent (weekends required)
Plymouth Meeting, PA Plymouth Meeting, PA Full-time Full-time From $17 an hour From $17 an hour 3 days ago 3 days ago 3 days ago From $17.
00/hour Join our team! PEP experience required The Homewood Suites by Hilton Philadelphia Plymouth Meeting is looking for energetic and motivated individuals for full-time and part-time Guest Services Representatives.
Our hotel operates 24/7.
This is a fast paced, high demand job.
We are looking for someone who can MULTITASK and 'gets the job done' with a smile.
This position will require holidays, day and evening and overnight shifts as well as shifts on weekends and during inclement weather.
You must have a reliable car to get you to and from work.
Weekends (SATURDAY AND SUNDAY) and full flexibility are required for this position.
Duties/Responsibilities of the position include, but are not limited to:
Ensure efficient guest registration, checkout and guest service Handle confidential information and guest records Must have good problem resolution skills and think/act quickly in high pressure situations Resolve customer complaints through empowerment to exceed guest expectations and resolve conflict Communicate any real or potential emergency situations to General Manager and Assistant General Manager Ability to stand for extended periods of time (full shift, 8 hours) Ability to handle cash and credit transactions Communication with other departments (Housekeeping, Maintenance, Food & Beverage and Management) Pass on pertinent shift information to next shift Must have proper phone etiquette Responsible for taking reservations, answering & transferring phone calls Make courtesy calls to guests to assure their complete satisfaction with room & stay Perform administrative functions for guests, i.
e.
, faxing, coping, mailing, and other clerical duties Willingness and ability to train new associates Be familiar with the area:
know the surrounding area to give directions and recommendations to our guests.
Set-up, refill and prepare breakfast Assist in other departments when needed (Housekeeping, Maintenance, Food & Beverage and Management) All other duties/responsibilities assigned by Management Ideal candidates will have Hilton/PEP front desk experience.
We need friendly, kind go-getters who can work towards our number one goal:
exceeding our guests' expectations and going above and beyond for team members and guests alike.
Schedule will change each week depending on demand.
Shifts are:
7A-3P, 3P-11P, and 11P-7A.
Job Type:
Full-time Pay:
From $17.
00 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Evening shift Holidays Night shift Weekends as needed Education:
High school or equivalent (Preferred)
Experience:
PEP:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
00/hour Join our team! PEP experience required The Homewood Suites by Hilton Philadelphia Plymouth Meeting is looking for energetic and motivated individuals for full-time and part-time Guest Services Representatives.
Our hotel operates 24/7.
This is a fast paced, high demand job.
We are looking for someone who can MULTITASK and 'gets the job done' with a smile.
This position will require holidays, day and evening and overnight shifts as well as shifts on weekends and during inclement weather.
You must have a reliable car to get you to and from work.
Weekends (SATURDAY AND SUNDAY) and full flexibility are required for this position.
Duties/Responsibilities of the position include, but are not limited to:
Ensure efficient guest registration, checkout and guest service Handle confidential information and guest records Must have good problem resolution skills and think/act quickly in high pressure situations Resolve customer complaints through empowerment to exceed guest expectations and resolve conflict Communicate any real or potential emergency situations to General Manager and Assistant General Manager Ability to stand for extended periods of time (full shift, 8 hours) Ability to handle cash and credit transactions Communication with other departments (Housekeeping, Maintenance, Food & Beverage and Management) Pass on pertinent shift information to next shift Must have proper phone etiquette Responsible for taking reservations, answering & transferring phone calls Make courtesy calls to guests to assure their complete satisfaction with room & stay Perform administrative functions for guests, i.
e.
, faxing, coping, mailing, and other clerical duties Willingness and ability to train new associates Be familiar with the area:
know the surrounding area to give directions and recommendations to our guests.
Set-up, refill and prepare breakfast Assist in other departments when needed (Housekeeping, Maintenance, Food & Beverage and Management) All other duties/responsibilities assigned by Management Ideal candidates will have Hilton/PEP front desk experience.
We need friendly, kind go-getters who can work towards our number one goal:
exceeding our guests' expectations and going above and beyond for team members and guests alike.
Schedule will change each week depending on demand.
Shifts are:
7A-3P, 3P-11P, and 11P-7A.
Job Type:
Full-time Pay:
From $17.
00 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Evening shift Holidays Night shift Weekends as needed Education:
High school or equivalent (Preferred)
Experience:
PEP:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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